RETURN & REFUND POLICY

Return & Refund Policy for Tweak'd Store

At Tweak'd Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your non-customized item, we accept returns under the following conditions:

Non-Personalized Items:

    • Non-personalized items must be returned in their original packaging within 14 working days from the date of delivery.
    • The item must be returned in its original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
    • Once the item has been received and inspected, a refund will be issued for the cost of the item only. Please note that shipping costs are non-refundable.

    Damaged Personalized Items:

        • We take great care in packaging and shipping our personalized items, but if your customized or personalized item arrives damaged in transit, we will offer a refund or replacement.
        • To process a refund for a damaged personalized item, we require a photo of the broken item, a video of unboxing the personalized product upon receipt, and photos of the packaging.
        • Please contact us within 48 hours of receiving a damaged personalized item to initiate the refund process.

        Customized or Personalized Items:

          • We do not offer returns or refunds on customized or personalized items unless they have arrived damaged in transit. Due to the nature of these items, all sales are final.
          • If a personalized item has arrived damaged, please follow the procedure outlined above for damaged personalized items.

          Refund Process:

            • Once the returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
            • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

            Please note that Tweak'd Store reserves the right to refuse returns that do not meet the above criteria. If you have any questions or concerns regarding our return policy, please contact us at 

            tweakdstore@gmail.com